Privacy Policy

REALHVAR obrt za usluge (“REALHVAR”, “we”, “us”, “our”) is committed to protecting your personal data and privacy. This policy explains how we collect, use, store, and protect your information when you interact with us—whether through booking, inquiry, or using our services.

Business Address: Trg Marka Miličića 9, 21450 Hvar, Croatia
Owner: Kristijan Tandara
OIB: 11670262342

1. Why We Collect Your Data

We collect and process personal data solely to provide our services in a secure, efficient, and legally compliant way. This includes:

• Booking and managing vehicle reservations

• Fulfilling rental agreements and issuing invoices

• Communicating with you regarding your rental or inquiry

• Sending relevant updates or offers (only if you opted in)

• Protecting our legal interests and complying with legal obligations

We only collect the information necessary for these purposes and never use your data for anything else.

2. What Data We Collect

For reservations and rentals:

• Full name, address, city

• Contact details (email, phone)

• OIB and date of birth

• Identity document number and expiry

• Driver’s license details (number, issuer, expiry)

• Credit card details (for security deposit or payment)

For complaints or inquiries:

• Your contact details

• Any additional information needed to verify your request or situation

3. How We Collect Data

We collect data through:

• Online booking forms and reservation requests

• Email, phone, or direct communication

• Cookies or similar technologies on our website (see our Cookie Policy)

• Voluntary newsletter or marketing subscriptions

We always clarify which data is required and why before you submit it.

4. How We Protect Your Data

We use strong technical and organizational measures to ensure your data is protected from misuse, unauthorized access, or loss. This includes:

• Encrypted systems and secure servers

• Internal access restrictions

• Regular audits and data policy reviews

All third-party providers we work with (e.g. payment processors) must comply with strict privacy and data protection standards.

5. Sharing Your Data

Your personal data may only be shared in these cases:

• With trusted third parties involved in processing your booking (e.g. payment gateways)

• When legally required by courts or authorities

• To protect the safety, property, or legal interests of REALHVAR

• With your explicit consent for specific services or uses

We ensure all partners treat your data confidentially and only for the agreed purpose.

6. Data Retention

We retain personal data:

• Only for as long as needed to fulfill the service or meet legal obligations

• In line with Croatian accounting and business laws

• Longer only when necessary for ongoing disputes, legal matters, or unpaid balances

Newsletter or marketing data is kept until you withdraw consent.

7. Your Rights

In line with GDPR, you have the right to:

• Access your personal data

• Request corrections to inaccurate or outdated info

• Ask for deletion when data is no longer needed

• Withdraw consent for marketing communications

• Object to processing based on legitimate interest

• Request a copy of your data in a readable format

• Temporarily restrict how your data is processed

• File a complaint with the Croatian Data Protection Authority

We may ask for proof of identity before processing such requests to ensure your data stays protected.

8. Data Abuse and Unreasonable Requests

If your request is clearly unfounded or excessively repetitive, we reserve the right to charge a reasonable administrative fee or decline the request.

9. Contact Us

If you have any questions or wish to exercise your rights, please reach out to us:

📧 Email: info@realhvar.hr
📍 Address: REALHVAR obrt za usluge, Trg Marka Miličića 9, 21450 Hvar, Croatia
📞 Phone: +385 95 737 3477